The Groutsmith
WHAT TO DO FOR WORN OUT GROUT
WHEN TO GIVE THEM A CALL
There are more reasons people’s grout makes them want to pout than you may imagine.
Customers often call when they’ve tried everything to clean their shower or floor grout themselves, but aren’t thrilled with the results. Others call when they have recovered from the sticker shock of how much it costs to install a new shower. On occasion, customers are in panic mode, looking for a solution to a worn out looking shower or room that soon-to-arrive company will occupy.
The Groutsmith can “do miracles” to restore grout to its original condition, replace missing grout, remove old caulking and replace it.
“We are getting more and more customers that are sealing their floors and showers on new build homes,” says Stacy Taylor, who owns the Polk County FRANCHISE with her husband, Greg. “Most people do not realize that builders do not seal the grout and are shocked to see their brand new grout stained after just a few months in their home.”
The Groutsmith also rebonds hollow tiles, repairs cracked tiles and now is in the business of refreshing bath tubs with its glazing service.
WHAT TO EXPECT
The team at Groutsmith aims to make working with them much easier than restoring old grout on your own.
Customers get a free assessment after connecting with staff either online or on the phone.
The customers pick a color for their sealer and get a quote within a few hours. The process then moves onto scheduling, and someone reaches out to the customer the Friday before the appointment to make sure everything is in order for a successful visit.
Even with the technical expertise required to seal every line of grout by hand, most jobs are completed in one day, and home owners can walk on their floors the same day and showers are functional about 48 hours after completion.
At the end of a project, The Groutsmith team ensures maintenance instructions are clear and the customer is satisfied.
WHAT SETS THEM APART
The Groutsmith stands behind its product, including a 10-year guarantee on tile floor sealing projects, and is proud of its 5-star rating on Google comprised of more than 450 reviews.
“Customers should trust us because Greg is a lifetime Polk County resident and we have been business owners in Polk County for 20 years,” Stacy says. “We always make sure our customers are satisfied with the work we do!”
They also offer a colored sealer that penetrates grout, meaning you can actually change the color of your existing grout—a nice custom option for this kind of nitty gritty work.
